For ex. stock items, orders are dispatched Monday to Friday between 1pm and 4pm. Orders Placed before 2pm Monday to Friday will be sent out within 1-2 days. Orders placed over the weekend are sent between 1pm and 4pm on Monday, or Tuesday if it was a bank holiday weekend. In 95% of cases delivery is achieved next day all over Ireland.
We understand discretion is very important to all our customers. All orders are dispatched in white envelopes or brown/white boxes. We take pride in our packaging and gift wrap the products inside and place our Company branded sticker on the outside of the box. Your Invoice will be inside the parcel. If your order is to be received as a gift, please note this in the comments section at Checkout, and we will remove branding from the outside of the package.
Please note that due to the large volume of orders during a sale period and the current restrictions, your order might take a little longer than normal to reach you. We work around the clock to fulfill orders as quick as possible and in as safe a manner as possible. We are very sorry for the inconvenience and we appreciate you understanding.
We offer a 14 day return policy; the 14 days commence from the day on which you receive your order. We will accept returned merchandise provided that it has not been opened or any security seals broken. A restocking fee of 15% of the item’s value is payable for all items returned unless the item is faulty or damaged in which case no restocking fee is payable.
Please ensure to use sturdy packaging when returning any item and include your original packing slip. Please do not send us returns without first getting an email authorisation from Urban Sanctuary, please enclose a copy of the email in your return, we cannot accept returns that we are not pre-notified about. When returning an item please use a recorded delivery channel, as we can only offer refunds on items that have a proof of delivery for.
